Wednesday, April 16, 2014

Standard Operating Procedure (SOP) : the myth and mistery of producing it.

Some key points that will save you the amount of money, effort, time and health doing SOP.

I share this experience as to not live the same mistake & learn to decide what is best in terms of efficiency & effectiveness. I had experience few events where standard documentation not prepared or cut off from budgeted implementation. Effects of no proper documentation is disastrous. I need to
exaggerate this as I lived to see the effects.

1. Dig out from reliable sources
2. A business type SOP or an end user guide is void of all technical jargon that you can think of
3. Cost in a capable technical writer to ensure digestable content fit for use in the real operational environment.

Reworking on deliverables that are later not used are not only a waste of effort but also resources time and productivity. Worst if the situation is pretty much hostage-like when customer sign off is pretty hard to get. Simply making it difficult or who are we kidding?

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