Life lesson
1. Customer complaint.
2. Leaders lacking in effective communication.
3. Subordinates estranged from mission & purpose.
4. Failure to uninterrupted service due to ineffective succession plan.
To move forward:
1. Acknowledge issue and risk.
2. Timeline to resolution.
3. Identify service coverage.
4. Identify key project member.
5. Establish plan and team activity.
6. Conduct checkpoint discussion.
7. Organization engagement.
8. Project effectiveness assessment.
Key success factor:
1. Project steering team members with diverse skill background.
2. Commitment to project completion.
3. Trust in one another.
4. Abide by timeline in producing result.
5. Focus on quick wins
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